Refund policy

Return and Refund Policy (B2B)

 

Company: Nationwide Communications Ltd Last Updated: 18/12/2025

1. Business-to-Business (B2B) Transaction Status 1.1. This policy applies strictly to "Business-to-Business" transactions. By purchasing from Nationwide Communications Ltd, you confirm that you are purchasing goods for business use and not for private use. 1.2. As a B2B transaction, the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 (which provide a 14-day cooling-off period for consumers) do not apply. 1.3. All sales are final unless the goods are proven to be faulty, misdescribed, or damaged in transit, or otherwise agreed in writing by a director of Nationwide Communications Ltd.

2. Damaged or Missing Goods on Arrival 2.1. It is the buyer's responsibility to inspect goods immediately upon delivery. 2.2. Any visible damage to packaging, missing items, or physical damage to the equipment must be reported to us in writing within 48 hours of delivery. 2.3. Failure to notify us within this timeframe will be deemed as acceptance that the goods were delivered in satisfactory condition, and claims for transit damage may be rejected.

3. Faulty Goods (Warranty Claims) 3.1. Goods found to be mechanically faulty or not fit for purpose as defined by the Sale of Goods Act 1979 may be returned for repair or replacement. 3.2. You must notify us of the fault immediately upon discovery. 3.3. If a fault occurs within 30 days of delivery, we will offer a repair, replacement, or refund at our discretion, provided the fault is inherent to the product and not caused by misuse, accidental damage, or neglect. 3.4. If a fault occurs after 30 days but within the manufacturer’s warranty period (e.g., 12 or 24 months), the goods will be repaired or replaced in accordance with the manufacturer’s warranty terms. A refund will generally not be offered at this stage.

4. Discretionary Returns (Unwanted Items) 4.1. As a B2B supplier, we are not legally obliged to accept returns if you have simply changed your mind or ordered the incorrect equipment. 4.2. Requests to return non-faulty goods are considered strictly at our discretion and must be made within 14 days of delivery. 4.3. If we agree to accept a return of non-faulty goods, the following conditions apply:

  • Restocking Fee: A restocking and administration fee of 25% of the invoice value will be deducted from any credit note or refund.

  • Condition: Goods must be returned unused, in their original, unopened packaging, and in a resaleable condition.

  • Shipping Costs: The buyer is responsible for all return carriage costs. We recommend using a tracked and insured service.

5. Non-Returnable Items 5.1. Regardless of the above, the following items are strictly non-returnable unless faulty:

  • Hygiene Products: Earpieces, headsets, and microphones that have been removed from their sealed packaging (due to hygiene reasons).

  • Custom Items: Radios that have been custom-programmed to your specific frequencies, bespoke cabling, or engraved equipment.

  • Software: Digital licenses or software that has been activated or unsealed.

6. The Returns Process 6.1. Do not return any goods without first obtaining a Returns Merchandise Authorisation (RMA) number from our team. 6.2. Goods received without a valid RMA number may be rejected at the warehouse and returned to the sender at their expense. 6.3. To request a return, please contact [Insert Email Address] with your Order Number and reason for return.

7. Refunds 7.1. Refunds or Credit Notes will be processed only after the goods have been inspected by our technical team. 7.2. Please allow up to [Insert Number, e.g., 14] days from receipt of goods for the inspection and refund process to be completed.